Privacy Policy
Last Updated: February 2025
At ravonexilora, we understand that your financial information is personal. We're committed to protecting your privacy and being transparent about what we collect and why. This policy explains how we handle your data when you use our expense categorization services. We operate under Australian Privacy Principles and take our obligations seriously.
Who We Are
ravonexilora operates from Castle Hill, NSW, providing expense categorization tools and financial management education to individuals and businesses across Australia. When we say "we," "us," or "our," we're talking about ravonexilora and our team.
You can reach us at SHOP 422, LEVEL 3, CASTLE TOWERS SHOPPING CENTRE, 6-14 Castle St, Castle Hill NSW 2154, Australia, by phone at +61425222635, or via email at contact@ravonexilora.com.
Information We Collect
Different activities require different types of information. Here's what we might collect and when:
Personal Details You Provide
- Name, email address, and phone number when you create an account or contact us
- Business information if you're using our services for a company
- Payment details when you subscribe to our services (processed securely through third-party payment providers)
- Communication preferences and feedback you share with us
Financial Data You Upload
- Transaction records and expense details you choose to categorize
- Bank statement information you import for analysis
- Budget information and financial goals you set within our platform
- Receipt images and supporting documentation you attach to transactions
Technical Information
- Device type, browser information, and operating system
- IP address and general location data (city/state level, not precise coordinates)
- How you interact with our platform — which features you use and when
- Error logs and performance data to help us fix technical problems
How We Use Your Information
We're not in the business of selling data. Everything we collect serves a specific purpose related to providing and improving our services.
| Purpose | What This Means |
|---|---|
| Service Delivery | Categorizing your expenses, generating reports, providing the tools you signed up for |
| Account Management | Creating and maintaining your account, processing payments, sending service-related updates |
| Customer Support | Responding to your questions, troubleshooting issues, providing assistance |
| Platform Improvement | Understanding how features are used, identifying bugs, developing new functionality |
| Security | Detecting fraud, preventing unauthorized access, protecting your account |
| Legal Compliance | Meeting Australian regulatory requirements, responding to valid legal requests |
Educational Communications: If you've enrolled in our learning programs, we'll send course materials, program updates, and educational content related to financial management. You can opt out of non-essential educational emails at any time.
Data Sharing and Third Parties
We work with a small number of trusted service providers who help us operate. These partners only access data necessary for their specific role, and they're contractually required to protect your information.
Service Providers We Work With
- Payment Processors: Secure payment gateway providers handle credit card transactions. We don't store your full card details.
- Cloud Hosting: Your data lives on secure servers provided by reputable hosting companies with Australian data centers.
- Email Services: We use email service providers to send account notifications and program communications.
- Analytics Tools: Basic website analytics help us understand how people use our platform (we use privacy-focused tools that don't track individuals).
When Law Requires Disclosure
We'll only share your information with authorities if legally required — for example, under a valid court order or to comply with Australian taxation laws. If possible, we'll notify you before disclosure unless legally prohibited.
Business Transfers
If ravonexilora merges with or is acquired by another company, your information would transfer as part of that transaction. We'd notify you and ensure the new owner respects these privacy commitments.
What We Don't Do: We don't sell your data to advertisers, share it with data brokers, or use it for purposes unrelated to our expense categorization services. Your financial information stays between you and us.
Your Privacy Rights
Australian privacy law gives you specific rights regarding your personal information. Here's what you can do and how to do it:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.
Correct Inaccuracies
If any information we have is wrong or outdated, let us know and we'll fix it promptly. You can update most details directly in your account settings.
Delete Your Information
You can request deletion of your account and associated data. We'll remove everything except what we're legally required to retain for tax or regulatory purposes.
Restrict Processing
You can ask us to limit how we use your data in specific circumstances — for example, if you're disputing the accuracy of information.
Data Portability
Request your financial data in a machine-readable format so you can transfer it to another service provider if you choose.
Withdraw Consent
Where we process data based on your consent (like marketing emails), you can withdraw that consent at any time without affecting other services.
To exercise any of these rights, email us at contact@ravonexilora.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. There's no charge for reasonable requests.
How We Protect Your Data
Financial data deserves serious security. Here's what we do to protect your information:
- Encryption: All data transmitted to and from our servers uses industry-standard TLS encryption. Sensitive data is also encrypted when stored.
- Access Controls: Only authorized team members can access user data, and only when necessary for support or technical reasons. Every access is logged.
- Secure Infrastructure: Our servers are hosted in Australian data centers with physical security, redundant systems, and regular security audits.
- Regular Testing: We conduct security assessments and vulnerability testing throughout the year.
- Employee Training: Our team receives ongoing training about data protection and privacy best practices.
- Incident Response: We have procedures in place to detect, respond to, and notify you about any data breaches that might affect you.
No system is 100% secure, but we take reasonable and appropriate measures to protect your information. If you notice anything suspicious with your account, contact us immediately at contact@ravonexilora.com.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy.
Active Accounts
While your account is active, we maintain all your expense data and account information so you can access historical records and reports.
After Account Closure
If you close your account, we'll delete most personal information within 90 days. We may retain certain records for up to 7 years to comply with Australian tax law requirements (such as ATO record-keeping obligations).
What Gets Deleted vs. Retained
- Deleted: Login credentials, contact preferences, device information, marketing data
- Retained (if legally required): Transaction records, invoices, payment history, basic account details
Anonymized usage data (stripped of personal identifiers) may be retained indefinitely for research and improvement purposes.
Cookies and Tracking
We use a limited number of cookies and similar technologies. Here's what you should know:
Essential Cookies
These are necessary for the platform to function — things like keeping you logged in and remembering your preferences. You can't disable these without breaking core functionality.
Analytics Cookies
We use privacy-focused analytics to understand how our platform is used. These don't track you across other websites or identify you personally. You can opt out through your browser settings.
What We Don't Use
We don't use advertising cookies, social media tracking pixels, or third-party behavioral tracking. Your activity on our platform stays on our platform.
Most browsers let you control cookies through settings. Keep in mind that blocking essential cookies will prevent you from using certain features.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're under 18, please don't create an account or submit personal information.
If we discover we've inadvertently collected data from someone under 18, we'll delete it immediately. Parents who believe their child has provided us with information should contact us at contact@ravonexilora.com.
Changes to This Policy
We might update this policy occasionally to reflect new features, legal requirements, or changes in how we operate. When we make significant changes, we'll notify you by email and prominently display a notice on our platform.
The "Last Updated" date at the top shows when the current version took effect. Continuing to use our services after changes means you accept the updated policy.
For major changes that affect how we handle your data, we'll ask for your explicit consent before implementing them.
Australian Privacy Principles
As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). These principles govern how we collect, use, store, and share personal information.
If you have concerns about how we've handled your personal information, you can lodge a complaint with us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).
Questions or Concerns?
If anything in this policy is unclear, or if you have questions about how we handle your information, we're here to help. Reach out through any of these channels: